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- TROUBLESHOOTING
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Chapter 7: Troubleshooting And Tips
Troubleshooting ActiveSync Synchronization Problems
7.3 Troubleshooting ActiveSync
Synchronization Problems
This section discusses various problems that may be encountered when synchroniz-
ing using a partnership.
Some familiarity with these applications, Windows 95/98/NT 4.0, and your
NETBOOK PRO is assumed. You will also need a full installation of your PC PIM.
Note: This section should be used in conjunction with the manual to setting up a
synchronization for each application.
The majority of synchronization problems are caused by setting up a synchroniza-
tion incorrectly. Please make sure you have read the appropriate sections in
Chapter 5: “Using The PC Connection” first. These explain the correct way to set
up a synchronization.
7.3.1 Basic Troubleshooting For Synchronization Problems
Some common causes of sychronization errors include incorrect settings, and
e-mail issues.
Incorrect settings can result from the wrong program being associated with a partic-
ular synchronization event. If you have Outlook installed on your PC, ActiveSync
will most likely automatically assume that Tasks, E-mails, etc., should all be associ-
ated with Outlook. Verify that the programs you are using are associated with the
type of synchronization you require.
E-mail issues usually stem from conflicts in address books, and conflicting settings
in ActiveSync itself. To verify that e-mails get synchronized to and from the
NETBOOK PRO correctly, verify that the e-mail addresses in the NETBOOK PRO
outbox are valid. ActiveSync will provide some error text on synchronization to
help you detect such problems. Conflicting settings in ActiveSync can result in e-
mails being transferred as headers only, or without attachments. Check the settings
for the ActiveSync service in Inbox on the NETBOOK PRO to resolve this issue.
- NETBOOK PRO 1
- Return-To-Factory Warranty 3
- Support Services 3
- Disclaimer 3
- TABLE OF CONTENTS 5
- Chapter 8: Specifications 9
- Appendices 10
- APPROVALS AND SAFETY SUMMARY 11
- FCC INFORMATION FOR THE USA 12
- CE MARKING 13
- FCC INFORMATION TO THE USER 14
- IMPORTANT SAFETY INSTRUCTIONS 15
- INFRARED DEVICE SAFETY 16
- BATTERY SAFETY PRECAUTIONS 16
- INTRODUCTION 1 19
- 1.1 About This Manual 21
- 1.2 Text Conventions 22
- 1.3.1 About ActiveSync 23
- Backup Battery 24
- Drop Rating 24
- IP Rating 24
- Operating Temperature 24
- Storage Temperature 24
- Humidity 25
- GETTING STARTED 2 27
- 2.2 Turning On And Off 29
- 2.3 Passwords 30
- Stylus Eject Button 31
- 2.5 Power Management 32
- 2.5.1 Power Properties 33
- 2.5.1.1 Battery 34
- 2.5.1.2 Battery Calibration 34
- 2.5.1.3 Power Saving Schemes 36
- Power Scheme 37
- Switch To Dim 37
- Switch to Stand-By 37
- Switch to Suspend 38
- 2.5.1.4 The Advanced Tab 39
- 2.5.2 Battery Care 40
- 2.6 Memory Cards 42
- MMC/SD Card Slot 43
- Contacts On 43
- Other Side 43
- Eject Button 44
- Compact Flash Card Slot 44
- PCMCIA Card Slot 45
- To USB Peripheral 46
- USB Mini Type-A Connector 46
- Figure 2.14 Control Panel 48
- Reset Button (In Hole) 50
- 2.10 First Steps 51
- 2.10.2 Starting Programs 52
- 2.10.3 Programs And Files 52
- 2.10.4 Entering Information 52
- 2.10.5 Using Menus 52
- 2.10.6 Using Dialogs 53
- 2.10.6.1 Dialog Buttons 54
- CONFIGURING THE UNIT 3 55
- 3.1 Things To Do First 57
- 3.2 Things To Do Next 58
- 3.2.2 Backing Up To A PC 61
- ILES, FOLDERS, AND PROGRAMS 4 65
- 4.1 Introduction 67
- 4.2 Moving Around 67
- 4.4 Closing Programs/Files 68
- 4.5 Creating New Folders 68
- 4.6 Start Menu - Documents 69
- 4.8 Managing Folders 70
- 4.9 Memory-Card Folders 71
- 4.10 The Flash Folder 72
- 4.12 The Storage Manager 74
- 4.12.2 Creating Partitions 75
- 4.12.3 Partition Management 77
- USING THE PC CONNECTION 5 81
- 5.1 Introduction 83
- 5.2 Using ActiveSync 83
- 5.3 Getting Help 84
- 5.4 Working With Your Files 85
- 5.7 On-Schedule Outlook Sync 91
- CONFIGURING COMMUNICATIONS 6 93
- 6.1 Introduction 95
- 6.5.1 Overview 107
- Personal Dial-up Account 108
- Web-based E-mail Account 108
- 6.5.1.5 Glossary Of Terms 109
- 6.5.2.2 Getting Help 110
- Information Checklist 111
- 6.5.3.1 Connecting The Modem 112
- 6.5.3.2 Setting Up Dialing 113
- 6.5.3.4 Setting Up The Modem 114
- TROUBLESHOOTING AND TIPS 7 117
- 7.1 General Tips 119
- Using Windows® 95/98/NT 4.0 121
- 7.2.4 Device Conflicts 124
- 7.2.6 Temp Folder 127
- Synchronization Problems 129
- 7.3.2 Other Things To Try 130
- SPECIFICATIONS 8 131
- 8.1 Hardware Specifications 133
- 8.1.3 Standard Display 134
- 8.1.4 Power Requirements 134
- 8.1.6 Miscellaneous 134
- APPENDIX A 137
- A.3 WORLDWIDE OFFICES 138
- A.4 WORLDWIDE WEB 139
- APPENDIX B 141
- Input Panel 34 149
- Make New Connection 81 149
- MD5 Challenge 79 149
- Mobile Device 67 150
- Power Properties 15 150
- Power Scheme 19 150
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